Business Letters (Requests, Recommendation, Persuasive – Sales Letter & Routine Denial)
Memo Writing
Face-to-Face Workplace Communication
Informal & Formal Business Report
Formal Business Report
Audience Analysis and Successful Oral Presentation
Review of punctuation, grammar and spelling
Keeping your average sentence short
Presenting your report professionally
The importance of the objective
Organizing your ideas with Mind mapping
The use of jargon and reducing the number words and clichés
Writing in plain English
Identifying communication styles
Management and executive summaries
Writing “benefit” statements
Writing one page reports
Editing your report
Report writing practice
Completion of a personal action plan
Course Objectives & Learning Outcomes
This course is designed to develop professional communication skills. As a result of this course, participants are expected to:

Understand the importance of effective communication in a business setting.
Understand and utilize the basic forms (e-mail, memos, letters, informal and formal reports, and informal and formal presentations) that are used in effective business communication.
Write well-organized and effective business memos, letters, and reports.
Reinforce and further develop presentation skills in order to deliver professional presentations.
Understand and use computer-aided communication including e-mails and presentation software.
Work effectively in a team to improve communication skills and to prepare and present group projects.
Polish Standard English skills used in writing and speaking to enhance professional communication.
Methodology
Presentations, interviews, meetings and conferences are an integral part of any professional environment. Well-prepared and well-executed presentations leave an indelible impression on superiors, peers and subordinates alike. Students will learn to use graphics, audio-visual aids and audience handouts in an effective manner. Audience awareness, developing a design, handling questions and answers, personal presence, style and body language are some other aspects that will be discussed.

Designed For
Executive Diploma in English Language Proficiency provides skill development experience for senior and mid level professionals. Students interested to improve their skills may also enroll in this programme.
To be eligible for this course, applicant must possess a Bachelors degree from any HEC recognized university and should have Basic English language knowledge.

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